Got questions? We've got answers!

• How do I access my account?
• How do I change the email address linked to my account?
• How do I create an account?
• How do I delete my account?
• How do I reset my account password?
• I've placed an order before, do I still need to create an account?
• I've tried logging into my account, but the system doesn't recognise my email?

• Can I use ALC capsules with Slim It?
• What are ALC capsules?
• What is the difference between ALC capsules and Slim It?

• Do I put my Crystal in my water bottle?
• How do I use my crystals?
• What does my crystal do?

• How do I claim an offer?
• I can't claim an offer, what can I do?
• What are your current offers?

• Do discount codes expire?
• How do I apply a discount to my order?
• I accidentally completed my order without applying my discount code, what can I do?
• I've redeemed my points for a voucher/code but don't have the code!
• Why can't I apply a discount to my order?

• Do I need to use Unique Muscle eBooks?
• How do I download the eBooks?
• I can't download any eBooks!

• Can I exchange an opened product?
• Can I exchange a product I received for another?

• Are there any side effects?
• Are Unique Muscle products TGA approved?
• Can I use Unique Muscle products with other brands?
• Do you have samples?
• What are the ingredients?
• What products should I get?
• Where can I purchase Unique Muscle products?

See all articles in General Product Information →

• How long do I need to take Green Detox for?
• Is Green Detox low-FODMAP
• What is Green Detox?

• Can I use Lean Up a meal replacement?
• What is Lean Up?
• Why does Lean Up have a different texture to what I'm used to?
• Will Lean Up make me bulky?

• Can I cancel an order?
• How do I know if I've ordered/received the right products?
• I've placed an order, now what?
• Something in my order/order details isn't correct!

• How can I pay?
• How do I know if my payment has been processed?
• I accidentally selected the wrong payment method, what can I do?
• Why can't I select to pay with Afterpay/Zip/Laybuy?

• Can I take Unique Muscle products if I am pregnant/breastfeeding?

• How do I know if I've ordered a product on Pre-Order?
• My order also contains items that aren't on pre-order, when will they ship?
• When will my pre-order item be shipped?

• How can I earn points?
• How do I access my points?
• I redeemed my points for a voucher by I've lost/forgotten the code!
• Why can't I apply my rewards voucher to my order?

• How do I report an order issue to get a replacement/refund?
• How do I track my order with Route?
• Route Shipping Protection Policies
• What info does Route gather and how do they use my data?
• What is Route?
• Why do I need Route Shipping Protection?

• How do I know if my order has been shipped?
• My order has shipped to the wrong address, what can I do?
• My order was lost in transit, what can I do?
• When will my order be delivered?

• Does Skin Berries contain collagen?
• What is Skin Berries

• Can Slim It target specific body areas?
• Does Slim It contain caffeine?
• How do I use Slim It?
• Is Slim It a Pre-Workout?
• What is Slim It?
• What is the pH of Slim It?
• Why do we only recommend 5 serves of Slim It a day?

• Can I have Slimming Coffee/Slimming Espresso while fasting?
• What is the difference between Slimming Coffee and Slimming Espresso?
• Why is Slimming Coffee/Slimming Espresso unsuitable for pregnant/breastfeeding women?

• Can I use Slimming Hot Chocolate with other Unique Muscle products?
• Does Slimming Hot Chocolate contain caffeine?
• Why is Slimming Hot Chocolate unsuitable for pregnant/breastfeeding women?

• Can I cancel my subscription?
• Can I change the payment method on my subscription?
• Can I delay my subscription payment?
• How do I pay for my subscription?
• How do I pay for my subscription?
• When will my subscription payments come out?

• Can I make changes to my subscription?
• How does your subscription option work?
• How do I cancel my subscription?
• When can I cancel a subscription?