Route - Shipping Protection
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How do I report an order issue to get a replacement/refund?
Click the button below! REPORT ISSUE Note: Route refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. Route also do not pay custom/duty fees. -
How do I track my order with Route?
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view ... -
Route Shipping Protection Policies
Below is a brief summary of Route Shipping Protection coverage. Lost / stuck in transit: Domestic: The issue must be filed between 7 and 30 days from the last shipping update. International: The issue must be filed between 20 and 30 days from the last shipping update. Stolen / marked as deliver... -
What info does Route gather and how do they use my data?
Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route passes your emails to collect order information such as tracking numbers, carrier names, and product info. Route employs multiple layers of security to protect and secure customer d... -
Route automatically connects to everything you’ve ordered from all your favourite retailers while allowing you to visually track your packages, anytime, anywhere! Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
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Why do I need Route Shipping Protection?
Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order