Below is a brief summary of Route Shipping Protection coverage.
Lost / stuck in transit:
Domestic: The issue must be filed between 7 and 30 days from the last shipping update.
International: The issue must be filed between 20 and 30 days from the last shipping update.
Stolen / marked as delivered but hasn't been received:
The issue must be filed between 5 and 15 days from when the order was marked delivered.
Stolen orders over $100 USD require a police report.
Damaged:
The issue must be filed with photos of damaged package and item, no later than 15 days from when order was marked delivered.